Welcome to onlinesurvey.ai ("we," "our," or "us"). By accessing or using our website, https://onlinesurvey.ai ("Website"), and associated AI-powered survey research platform services ("Services"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, please do not use our Website or Services.

1. Scope of Service

onlinesurvey.ai provides users with tools to create, distribute, and analyze surveys and research data using artificial intelligence. Our Services include AI-powered survey creation, automated research insights, analytics, and related features. Certain features may require registration, and some Services may be subject to additional terms and conditions, including subscription plans and AI credit usage limits.

2. Eligibility

To use our Services, you must:

Be at least 18 years of age or the minimum legal age in your jurisdiction.
Have the legal authority to enter into these Terms.
Will comply with all applicable laws and regulations.
Not be prohibited from using the Services under applicable law.

If you are using onlinesurvey.ai on behalf of an organization, you represent and warrant that you have the authority to bind that organization to these Terms.

3. User Account

3.1 Account Creation:

To access certain features, you must create an account. You agree to provide accurate and complete information during registration and to update your details as necessary. You are responsible for maintaining the accuracy of your account information.

3.2 Account Security:

You are responsible for maintaining the confidentiality of your account credentials, including passwords and API keys. You are solely responsible for safeguarding your login credentials, API keys, and for all activity under your account, including actions taken by third parties using your credentials. You agree to notify us immediately of any unauthorized access or use of your account.

onlinesurvey.ai is not liable for any loss or damage arising from unauthorized access to your account.

3.3 Account Responsibility:

You are responsible for all activities that occur under your account, including survey creation, data collection, and use of AI credits. You agree to use our Services in compliance with these Terms and applicable laws.

4. Use of Services

onlinesurvey.ai provides AI-powered survey creation, distribution, analytics, and research tools. You agree to use the Services only for lawful purposes and in accordance with:

These Terms
Our Privacy Policy
Any applicable Fair Use Policy or usage limits

Data Processor Role: You are solely responsible for the content of the surveys you create, data you collect, and responses you receive through onlinesurvey.ai. We act only as a data processor, transmitting, storing, and processing your content on your behalf to provide the Services.

Tracking and Analytics: If you enable tracking features (e.g., response tracking, analytics, or data collection), you are responsible for obtaining appropriate consent from your survey respondents as required by applicable law, including GDPR, CCPA, and other privacy regulations.

5. User Responsibilities

By using our Services, you agree to:

Use the Services only for lawful purposes and in compliance with all applicable laws and regulations.
Respect intellectual property rights, including copyrights and trademarks.
Refrain from submitting content that is defamatory, obscene, harassing, discriminatory, or violates others' rights.
Avoid spamming, phishing, or other harmful activities.
Ensure that the content you create, share, or distribute through our platform complies with all applicable laws and regulations, including data protection and privacy laws.
Refrain from using our platform for malicious purposes, including but not limited to phishing attacks, spreading malware, or facilitating illegal activities.
Avoid posting content that is abusive, defamatory, obscene, or otherwise inappropriate.
Obtain all necessary consents and permissions before collecting personal data through surveys.
Comply with all applicable data protection laws, including GDPR, CCPA, and other privacy regulations.
Not use the Services to collect sensitive personal information (such as health data, financial information, or social security numbers) without proper safeguards and legal compliance.
Not attempt to reverse engineer, decompile, or extract the source code of our Services.
Not use automated systems (bots, scrapers) to access our Services without our express written permission.

Content Responsibility: onlinesurvey.ai does not monitor all content added by users and does not endorse or assume responsibility for any content shared through our platform. The user who creates or distributes such content is solely responsible for its legality, accuracy, and compliance with applicable laws. We reserve the right to remove content or suspend accounts that violate these Terms.

6. Prohibited Activities

You agree not to:

Use our Services for any illegal or unauthorized purpose.
Upload malware, viruses, or any harmful code.
Attempt to hack, disrupt, or compromise the security of our systems.
Scrape, mine, or collect data from our platform without authorization.
Engage in activities that could harm the reputation of onlinesurvey.ai or its users.
Impersonate any person or entity or falsely state or misrepresent your affiliation with any person or entity.
Interfere with or disrupt the Services or servers or networks connected to the Services.
Use the Services to violate any applicable laws, rules, or regulations.
Resell, redistribute, or sublicense access to our Services without our express written permission.
Use the Services to compete with onlinesurvey.ai or to build a similar or competing service.

7. Intellectual Property

7.1 Ownership:

All intellectual property on the Website and Services, including text, graphics, code, logos, trademarks, software, and the overall design, belongs to onlinesurvey.ai or its licensors. You may not copy, modify, distribute, sell, or create derivative works of any content without our prior written permission.

7.2 User Content:

By submitting content (including surveys, questions, responses, and data) through our Services, you grant us a worldwide, non-exclusive, royalty-free license to use, display, store, and distribute your content as necessary to provide the Services, including generating AI-powered insights and analytics. You retain all ownership rights to your content. You represent and warrant that you have all necessary rights to grant us this license.

7.3 AI-Generated Content:

Content generated by our AI features (including survey questions, insights, and recommendations) may be based on your input and aggregated data. You acknowledge that AI-generated content may not be unique to you and may be similar to content generated for other users.

8. Subscriptions and Billing

8.1 Subscription Plans:

Access to onlinesurvey.ai may require a paid subscription. Pricing, usage tiers, and billing cycles are listed on our website and may change with notice. By purchasing a paid feature or subscription, you agree to provide accurate payment information and authorize us to charge your payment method according to the billing cycle of your chosen plan.

8.2 AI Credits:

Our Services use AI credits for various AI-powered features. AI credits are consumed when you use features such as survey question generation, AI insights, and automated analysis. Credits are allocated based on your subscription plan and may be subject to usage limits. Unused credits may not roll over to the next billing period unless otherwise specified in your plan.

8.3 Billing and Renewal:

Subscriptions automatically renew unless cancelled before the renewal date. You authorize us to charge your payment method for renewal fees. Prices may change with 30 days' notice. If payment fails, we may suspend or terminate your access to paid features.

8.4 Refunds:

By subscribing, you authorize us to charge your payment method for all applicable fees. Unless otherwise stated, fees are non-refundable. No refunds are issued for violations of our Terms or Policies, or for partial usage once AI credits have been consumed or surveys have been created and distributed. Refunds are available only under specific circumstances as outlined in our refund policy. If you believe you are entitled to a refund, please contact us at [email protected]. All refund requests are subject to our review and approval.

You remain responsible for any applicable taxes and charges related to your use of the Services.

9. Service Availability

We strive to provide reliable, uninterrupted access to our Services, but availability is not guaranteed. Maintenance or outages may occur, with or without notice.

We are not responsible for downtime caused by internet outages, third-party service providers, or force majeure events.

10. Subprocessors and Integrations

We rely on third-party subprocessors to help operate and support our Services (e.g., cloud infrastructure, analytics, payments, AI service providers). A current list of subprocessors is maintained on our Subprocessors page (if available) or may be provided upon request.

You may choose to connect third-party tools or platforms to onlinesurvey.ai. Your use of third-party services is subject to their terms, and we are not responsible for their behavior or data practices.

11. Termination and Suspension

11.1 Termination by User:

You may cancel your account at any time. Upon account deletion, your data will be deleted in accordance with our Privacy Policy, subject to legal retention requirements.

11.2 Termination by Us:

onlinesurvey.ai may suspend or terminate your access to the Services immediately, with or without prior notice, and without liability to you, where we have reasonable grounds to believe that you:

Violate these Terms or any applicable law.
Engage in prohibited activities.
Engage in abusive or excessive use of the Services.
Cause harm to onlinesurvey.ai, its users, or its reputation.
Fail to pay subscription fees when due.
Use the Services in a manner that violates applicable laws.
Engage in fraudulent or abusive behavior.
Are required to do so by law or court order.

Upon termination, your right to use the Services ends. We may delete your data unless legally required to retain it. We are not obligated to provide you with a copy of your data upon termination, though we may do so at our discretion.

12. Data Protection and Privacy

We process your account and service data in accordance with our Privacy Policy. onlinesurvey.ai acts as a data processor for content you create and data you collect through our Services, including survey responses, respondent data, message content, and tracking information.

You are responsible for ensuring your use of the Services complies with applicable data protection laws, including obtaining respondent consent where necessary.

13. Disclaimers and Limitation of Liability

13.1 Disclaimers:

Our Services are provided "as is" and "as available" without warranties of any kind, either express or implied. We do not guarantee the accuracy, reliability, completeness, or availability of the Services. We do not warrant that the Services will be uninterrupted, error-free, or free from viruses or other harmful components.

onlinesurvey.ai does not assume responsibility for the content created or shared by users on our platform. Any content, including surveys, responses, links, or messages, that violates laws, promotes malicious activity, or causes harm is the sole responsibility of the user who created or distributed it. We are not responsible for the accuracy, legality, or appropriateness of user-generated content.

User Misuse and Criminal Activity: onlinesurvey.ai is not responsible, and expressly disclaims all liability, for any misuse of the platform by users, including but not limited to fraudulent surveys, data collection without consent, phishing, harassment, identity theft, or any other criminal or illegal activity conducted through our Services. Users who engage in such conduct bear full personal and legal liability for their actions. onlinesurvey.ai will cooperate fully with law enforcement agencies and regulatory authorities in the investigation of any suspected illegal activity conducted through our platform, including disclosing user information as required by applicable law or court order.

Restriction and Termination for Cause: Where onlinesurvey.ai determines, in its reasonable judgment, that a user has violated these Terms, our Fair Use Policy, or applicable law — including but not limited to engaging in fraudulent activity, criminal conduct, unauthorized data collection, harassment, deception, or any use of the platform contrary to its permitted purpose — we reserve the right to immediately suspend, restrict, or permanently terminate that user's access to the Services, with or without prior notice. We are not required to disclose the specific grounds for our determination where doing so would prejudice an ongoing investigation, legal proceeding, or law enforcement request, or where we are otherwise legally restricted from doing so. Because such termination results directly from the user's own breach of these Terms, the user — as the breaching party — forfeits any claim to refund of subscription fees paid or services not yet rendered. onlinesurvey.ai shall have no liability to the user arising from a termination for cause.

AI Services Disclaimer: Our AI-powered features — including survey generation, insights, analysis, and recommendations — are provided as decision-support tools, not as definitive or guaranteed outputs. AI models, including those powering our platform, can produce results that contain errors, inaccuracies, hallucinations, or unintended interpretations. This is an inherent characteristic of AI systems, acknowledged by all major AI providers including OpenAI (ChatGPT) and Anthropic (Claude), who similarly advise users to verify AI-generated outputs before acting on them. You must independently review and verify all AI-generated content before using it for client deliverables, business decisions, research conclusions, or any other purpose. onlinesurvey.ai makes no guarantee as to the accuracy, completeness, or fitness for purpose of any AI-generated output, and we are not liable for outcomes resulting from reliance on unverified AI results.

13.2 Limitation of Liability:

To the fullest extent permitted by law, onlinesurvey.ai shall not be liable for any indirect, incidental, special, or consequential damages, including loss of profits, data, or goodwill, even if advised of the possibility of such damages.

Our total liability under these Terms shall not exceed the amount paid by you to onlinesurvey.ai in the 6 months preceding the claim, or $100, whichever is greater. This limitation applies regardless of the legal theory on which the claim is based.

Some jurisdictions do not allow the exclusion or limitation of certain damages, so some of the above limitations may not apply to you. In such cases, our liability will be limited to the fullest extent permitted by applicable law.

14. Indemnification

You agree to indemnify, defend, and hold harmless onlinesurvey.ai, its officers, directors, employees, agents, and affiliates from and against any and all claims, damages, obligations, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising from: (a) your use of the Services; (b) your violation of these Terms; (c) your violation of any third-party rights, including intellectual property or privacy rights; (d) any content you submit, post, or transmit through the Services; or (e) your violation of any applicable laws or regulations.

15. Governing Law and Dispute Resolution

These Terms are governed by and construed in accordance with the laws of the State of Delaware, United States, without regard to its conflict of law provisions. Any disputes arising out of or relating to these Terms or the Services shall be resolved exclusively in the state and federal courts located in Delaware, United States.

If you are located outside the United States, you agree that any dispute will be resolved through binding arbitration in accordance with the rules of the American Arbitration Association, except where prohibited by law.

16. Changes to These Terms

We may update these Terms from time to time. The updated Terms will be posted on our Website with the "Effective Date" at the top. We will notify you of material changes via email or through the Services. Your continued use of the Services after changes become effective constitutes acceptance of the updated Terms. If you do not agree to the updated Terms, you must stop using the Services and may delete your account.

17. Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary so that these Terms will otherwise remain in full force and effect.

18. Entire Agreement

These Terms, together with our Privacy Policy and any additional terms for specific features, constitute the entire agreement between you and onlinesurvey.ai regarding the use of the Services and supersede all prior agreements and understandings.

19. Contact

If you have any questions or concerns about these Terms, please contact us:

Email: [email protected]

Support: [email protected]

Last Updated: April 13, 2026