This Fair Use Policy ("Policy") outlines the acceptable use of onlinesurvey.ai's AI-powered survey research platform ("Service"). By using our Service, you agree to comply with this Policy in addition to our Terms of Service and Privacy Policy. This Policy is designed to ensure fair, responsible, and lawful use of our platform while protecting our users, infrastructure, and reputation.

1. Purpose and Scope

This Policy applies to all users of onlinesurvey.ai, including free and paid subscribers. It governs your use of our Service, including but not limited to survey creation, AI credit usage, data collection, platform features, and API access. Violations of this Policy may result in warnings, suspension, or termination of your account, as outlined in our Terms of Service.

2. Acceptable Use

You may use our Service for:

Creating and distributing legitimate surveys for research, feedback, data collection, or business purposes
Collecting responses from willing participants who have consented to participate
Using AI-powered features to generate survey questions, analyze responses, and generate insights
Accessing and exporting your survey data and analytics
Integrating our Service with your applications via our API (subject to API rate limits)

3. Prohibited Uses

You agree not to use our Service for:

3.1 Illegal or Harmful Activities:

Any illegal purpose or activity that violates applicable laws, regulations, or court orders
Collecting personal data without proper consent or legal basis
Phishing, fraud, identity theft, or other deceptive practices
Harassment, stalking, or threatening behavior
Violating intellectual property rights, including copyright, trademark, or patent infringement
Distributing malware, viruses, or harmful code

3.2 Prohibited Content:

Content that is defamatory, libelous, or slanderous
Hate speech, discrimination, or content that promotes violence against individuals or groups
Adult content, pornography, or sexually explicit material (unless for legitimate research purposes with appropriate safeguards)
Content that violates privacy rights or discloses confidential information without authorization
Content that promotes illegal activities, including but not limited to drug trafficking, human trafficking, or terrorism
Gambling, unregulated financial services, or pyramid schemes
Content that targets or exploits minors

3.3 Platform Abuse:

Creating fake accounts or using automated systems to circumvent usage limits
Attempting to reverse engineer, decompile, or extract the source code of our Service
Scraping, mining, or collecting data from our platform without authorization
Interfering with or disrupting the Service, servers, or networks
Attempting to gain unauthorized access to accounts, systems, or data
Using the Service to compete with onlinesurvey.ai or to build a similar or competing service
Reselling, redistributing, or sublicensing access to our Service without express written permission

3.4 Data Collection and Privacy Violations:

Collecting sensitive personal information (health data, financial information, social security numbers) without proper safeguards and legal compliance
Collecting data from individuals without their knowledge or consent
Violating applicable data protection laws, including GDPR, CCPA, or other privacy regulations
Using the Service to collect data for purposes not disclosed to respondents
Sharing or selling respondent data in violation of your privacy policy or applicable laws

4. Usage Limits and Fair Use Thresholds

To ensure fair access to our Service for all users, we implement usage limits based on your subscription plan:

AI Credits: Each plan includes a monthly allocation of AI credits. Excessive usage beyond your plan limits may require upgrading to a higher tier.
Survey Creation: Limits on the number of active surveys may apply based on your subscription plan.
Response Collection: Limits on the number of responses per survey or per month may apply.
API Rate Limits: API requests are subject to rate limiting to prevent abuse and ensure system stability.
Storage: Limits on data storage may apply based on your subscription plan.

If you exceed these limits, we may temporarily restrict your access or require you to upgrade your plan. We reserve the right to adjust usage limits at any time with reasonable notice.

5. User Responsibilities

As a user of our Service, you are responsible for:

Compliance with Laws: Ensuring your use of the Service complies with all applicable laws, regulations, and industry standards in your jurisdiction
Obtaining Consent: Obtaining appropriate consent from survey respondents before collecting their personal data, as required by applicable privacy laws
Data Protection: Implementing appropriate safeguards to protect respondent data and comply with data protection laws (GDPR, CCPA, etc.)
Accurate Representation: Accurately representing the purpose of your surveys and how data will be used
Respondent Rights: Respecting respondent rights, including the right to access, correct, or delete their data
Content Accuracy: Ensuring that survey content is accurate and not misleading
Account Security: Maintaining the security of your account credentials and not sharing them with unauthorized parties

6. Monitoring and Enforcement

We actively monitor our platform for violations of this Policy. This includes:

Automated systems that detect unusual patterns or potential abuse
Human review of reported violations or suspicious activity
Regular audits of platform usage and content
Cooperation with law enforcement when required

If we detect a violation of this Policy, we may take one or more of the following actions:

Issue a warning and request corrective action
Temporarily suspend your account or specific features
Permanently terminate your account
Remove or restrict access to prohibited content
Report violations to law enforcement or regulatory authorities
Take legal action to protect our rights and the rights of our users

We reserve the right to take immediate action, including permanent account termination, for serious violations without prior notice or explanation. We are not obligated to provide warnings for violations that pose immediate harm to our platform, users, or others.

Enforcement for Cause: Where we determine, based on available information and acting in good faith, that a user has violated this Policy, our Terms of Service, or applicable law, we will take enforcement action proportionate to the nature and severity of the violation. This may include a warning, restriction of specific features, temporary suspension, or permanent termination of access. In cases involving criminal activity, active legal proceedings, serious harm to users or third parties, or an ongoing law enforcement investigation, we may act immediately and without prior notice. We are not obligated to disclose the specific reason for enforcement action where doing so would compromise an investigation, conflict with a law enforcement directive, or create a legal risk to the platform or its users. Our determination of whether a violation has occurred is made in good faith and shall be final for the purposes of enforcement.

No Refund on Termination for Cause: Users whose access is restricted or terminated as a result of a violation of this Policy or our Terms of Service are not entitled to a refund of any subscription fees paid or credits remaining. Because the restriction arises directly from the user's own breach of the terms under which access was granted, the user forfeits any claim to fees or services not yet rendered. Access to onlinesurvey.ai is granted on the condition of compliance with this Policy; use of the platform in violation of these conditions voids any entitlement to continued service or reimbursement.

No Platform Liability for User Misuse: onlinesurvey.ai operates as a platform provider and does not control how individual users choose to use the Service. Any misuse of the platform — including fraud, phishing, unauthorized data collection, criminal conduct, harassment, or deception — is the sole legal responsibility of the user who carries it out. onlinesurvey.ai expressly disclaims all liability for harm caused by such conduct. We will cooperate fully with law enforcement agencies and regulatory authorities investigating illegal activity conducted through our platform and will disclose user information as required by applicable law or court order.

7. Reporting Violations

If you become aware of a violation of this Policy, please report it to us immediately. You can report violations by:

Emailing us at [email protected]
Contacting our support team at [email protected]
Using the reporting features available in our Service (if applicable)

We will investigate all reports promptly and take appropriate action. We may not disclose the outcome of our investigation to protect the privacy of all parties involved, but we will take action to address verified violations.

8. Changes to This Policy

We may update this Fair Use Policy from time to time to reflect changes in our practices, legal requirements, or for other operational reasons. If we make material changes, we will notify you by posting the updated Policy on our website with a new "Last Updated" date, and possibly by sending you a notice via email or within your account dashboard.

Your continued use of the Service after changes become effective constitutes acceptance of the updated Policy. If you do not agree with the changes, you should stop using the Service and may delete your account.

9. Questions and Contact

If you have questions about this Fair Use Policy or need clarification on acceptable use, please contact us:

Email: [email protected]

Abuse Reports: [email protected]

Last Updated: April 13, 2026