onlinesurvey.ai ("we," "our," or "us") operates an AI-powered survey research platform. This Privacy Policy explains how we collect, use, disclose, and safeguard personal information when you use onlinesurvey.ai (the "Service"). By using onlinesurvey.ai, you agree to the collection and use of information as described in this Privacy Policy. This policy is designed to comply with applicable privacy and data protection laws, including U.S. and international regulations, and to provide transparency about our data practices.

We are committed to protecting your privacy and ensuring our Service is used in compliance with all relevant laws, including applicable U.S. federal and state privacy regulations and international data protection standards.

Scope: This Privacy Policy applies to personal information we process as a data controller (for example, when you create an onlinesurvey.ai account, visit our website, or communicate with us). In many cases, onlinesurvey.ai also acts as a data processor on behalf of our customers: when you (as our customer) create surveys and collect responses from survey respondents through our Service, we process any personal data in those surveys strictly under your instructions and for the purpose of providing the Service. If you are a survey respondent, please note that the organization or individual who created the survey (our customer) is the party controlling your data; we process it only to deliver the survey and as otherwise instructed by them. Our customers are responsible for ensuring they have a lawful basis (such as consent) to collect your personal data through surveys, and you should refer to their privacy policies for how they handle your information. We will not use the content of surveys or respondent data for our own purposes (other than as needed to provide the Service), and we never sell survey respondent data or contact information.

By using onlinesurvey.ai or providing personal information to us, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with any part of this Policy, you should not use the Service. If you have any questions about our privacy practices, you can contact us using the details provided at the end of this document.

Definitions

For the purposes of this Privacy Policy:

"Service" means the onlinesurvey.ai website, application, and survey research platform.
"Personal Data" means any information that relates to an identified or identifiable individual. This includes information such as a name, email address, contact details, as well as any other data that can be reasonably linked to a specific person. It can also include information about a person's use of the Service (like IP address or user activity) or information contained in surveys and responses.
"Usage Data" means information collected automatically when you use our Service. This could include technical information like your IP address, device and browser type, pages or features used, time and date of access, and other diagnostic data.
"Data Controller" means the person or organization who determines the purposes and means of processing Personal Data. For example, when you provide Personal Data to create an account or when we collect data from our website visitors, onlinesurvey.ai acts as a Data Controller.
"Data Processor" (or "Service Provider") means a person or organization which processes Personal Data on behalf of a Data Controller. When we handle Personal Data on behalf of our customers (e.g., handling survey respondent data that our customer collects), we are acting as a Data Processor for our customer, who is the Data Controller in that context.
"User" (or "Customer") means an individual or entity using our Service (typically, the account holder who uses onlinesurvey.ai to create surveys). The User is usually the Data Controller for any respondent data they collect through the Service.
"Respondent" (or "End User") means an individual who responds to a survey created through onlinesurvey.ai by one of our customers. The Respondent may be the Data Subject of Personal Data contained in the survey (such as their email address, name, or responses).

Other terms used in this Privacy Policy have meanings consistent with applicable data protection laws or as defined in our Terms of Service.

Information We Collect and Receive

We collect several types of information in order to provide and improve the Service, to communicate with you, and to ensure legal compliance. This includes information you provide to us directly, information we collect automatically, and information we process on behalf of our customers.

Personal Data You Provide to Us:

When you interact with onlinesurvey.ai, you may give us Personal Data. This includes:

Account and Contact Information: When you sign up for onlinesurvey.ai or use our Service, we may collect information such as your name, business name, email address, phone number, mailing address, username, and password. We use this information to create and manage your account, to communicate with you about your account, and to provide the services you request.
Billing Information: If you purchase a paid plan or any paid features of onlinesurvey.ai, we (or our third-party payment processor) will collect billing details such as payment card information and billing address. Note: onlinesurvey.ai itself does not store full credit card numbers or financial account details on our servers. Payments are handled by reputable third-party payment processors (like Stripe) that specialize in processing payment data securely. Your payment information is submitted directly to such processors and is handled in accordance with their privacy policies and security standards. (For reference, our payment processor adheres to PCI-DSS, the Payment Card Industry Data Security Standard, which helps ensure secure handling of payment information.)
Communications with Us: If you contact us with a question, request support, or otherwise communicate with our team (via email, support ticket, or phone), we will collect the information you choose to share. This may include your contact information and the contents of your communications. We use this information to respond to you and improve our customer service.
Content You Provide: You may provide content through our Service, for example by creating surveys, questions, and collecting responses via onlinesurvey.ai. This content might contain personal information (such as the names, email addresses, or responses of your survey respondents, and any personal data included in survey questions or responses). Important: When you collect personal information about third parties (for instance, your customers, employees, or survey respondents) via onlinesurvey.ai, you are responsible for ensuring you have a lawful basis to do so and for complying with any consent or notice obligations toward those individuals, as required by law. We treat the personal information contained in the surveys you create and responses you collect as your data – we process it only to deliver the Service on your behalf, and our use of that data is limited by our Terms and this Privacy Policy. We do not use the contents of your surveys or your respondents' contact information for our own marketing or other purposes, and we do not share it with third parties except as needed to provide the Service (and in accordance with this Policy). In other words, we will never sell or rent your survey respondent data or contact information. Any processing of that data is done solely to fulfill the purpose for which you provided it – namely, to create surveys, collect responses, and perform related services like generating AI-powered insights and analytics.

Information We Collect Automatically:

When you use the onlinesurvey.ai website or application, we automatically collect certain information about your device and usage of the Service (collectively, "Usage Data"). This data helps us understand how our Service is used and aids us in maintaining the security and performance of onlinesurvey.ai. Usage Data may include:

Technical Identifiers: Your Internet Protocol (IP) address, device type, browser type, browser language, operating system, device identifiers, and other similar technical information when you access our Service.
Usage Details: Logs of your activity on onlinesurvey.ai, such as the pages or screens you visit, features you use, the date and time of your access, the amount of time spent on pages, and other analytical data about how you interact with the Service. For example, we may log when you log into your account, when surveys are created or responses are collected, or when you perform key actions in the dashboard, as well as performance metrics.
Cookies and Tracking Technologies: We use cookies, web beacons, and similar tracking technologies to collect Usage Data and to enhance your experience. Cookies are small data files stored on your device. We use both session cookies (which expire when you close your browser) and persistent cookies (which remain on your device until deleted or expired). You can control cookies through your browser settings, but disabling cookies may limit your ability to use certain features of the Service.

Information from Third Parties:

If you use third-party services like Google Sign-In or OAuth providers to access our platform, we may collect public information such as your name, email, and profile picture, as authorized by the third party. We may also receive information from payment processors regarding your subscription status, and from analytics providers about how our Service is used.

How We Use Your Information

We use the information we collect for the following purposes:

To Provide and Maintain the Service: We use your information to create and manage your account, process transactions, deliver surveys, collect responses, generate AI-powered insights, and provide customer support.
To Improve and Develop the Service: We analyze usage patterns and feedback to enhance our platform, develop new features, and improve AI capabilities.
To Communicate with You: We may send you administrative messages, service updates, security alerts, and respond to your inquiries. With your consent, we may also send you promotional communications about new features or services (you can opt out at any time).
To Ensure Security and Prevent Abuse: We monitor for fraudulent activity, unauthorized access, and violations of our Terms of Service. We use information to detect and prevent security threats, spam, and abuse.
To Comply with Legal Obligations: We may process your information to comply with applicable laws, regulations, court orders, or government requests.
To Enforce Our Rights: We may use information to enforce our Terms of Service, protect our rights and property, and protect the rights and safety of our users and others.
For Business Operations: We may use aggregated, anonymized data for business analytics, research, and reporting purposes that do not identify individual users.

How We Share and Disclose Your Information

We do not sell your personal information to third parties. We do not sell survey respondent data or contact information. However, we may share your information in the following circumstances:

With Service Providers and Subprocessors: We work with third-party vendors that perform services on our behalf, such as cloud hosting providers, analytics services, email delivery services, payment processors, AI service providers, and customer support tools. These providers are contractually obligated to protect your information and use it only for the purposes we specify. A current list of subprocessors may be provided upon request.
With Survey Creators (as Data Controllers): If you respond to a survey created on our platform, your responses and any personal data you provide will be shared with the survey creator as part of the service. Survey creators are the Data Controllers for respondent data and are responsible for how they use this data and must comply with applicable laws. We act only as a Data Processor in this context.
With Your Consent: If you explicitly agree to share your information with specific third parties.
For Legal Compliance: When required by law, legal process, court order, or government request. We may also disclose information to protect our rights, property, or safety, or that of our users or others, or to investigate potential violations of our Terms of Service.
In Connection with Business Transfers: In connection with a merger, acquisition, reorganization, or sale of assets, your information may be transferred. We will notify you of any such change in ownership or control and any choices you may have regarding your information.
Aggregated and Anonymized Data: We may share aggregated, anonymized data that cannot identify you for research, analytics, or business purposes. This data does not contain personal information.

We do not share your personal information with others beyond the circumstances listed above, and we never sell survey respondent data or contact information.

Your Rights and Choices

Depending on your location and applicable data protection laws (such as GDPR, CCPA, or other regulations), you may have the following rights regarding your personal information:

Right to Access: Request access to your personal data and receive information about how we process it.
Right to Rectification: Request correction of inaccurate or incomplete personal data.
Right to Erasure (Right to be Forgotten): Request deletion of your personal data, subject to legal obligations and our data retention policies.
Right to Restrict Processing: Request that we limit how we process your personal data in certain circumstances.
Right to Data Portability: Receive a copy of your data in a structured, commonly used, and machine-readable format (e.g., CSV, Excel, JSON).
Right to Object: Object to certain types of data processing, including processing for direct marketing purposes.
Right to Withdraw Consent: Revoke consent where processing is based on consent (this does not affect the lawfulness of processing before withdrawal).
Right to Opt Out: Opt out of marketing communications or certain data processing activities. You can manage your communication preferences in your account settings or by contacting us.
Right to Non-Discrimination (CCPA): If you are a California resident, you have the right not to be discriminated against for exercising your privacy rights.

Note for Survey Respondents: If you are a survey respondent and wish to exercise your rights regarding data collected through a survey, you should contact the survey creator (the Data Controller) directly. However, we can assist with requests to delete your data from our systems.

To exercise these rights, contact us at [email protected]. We will respond to your request within 30 days (or as required by applicable law). We may need to verify your identity before processing your request.

Data Retention

We retain your information for as long as necessary to provide Services to you, fulfill legal obligations, resolve disputes, and enforce our agreements. The retention period depends on the type of information and the purpose for which it was collected:

Account Information: We retain your account information for as long as your account is active. If you delete your account, we will delete or anonymize your personal data unless it is required for legal compliance, dispute resolution, or enforcement of our agreements.
Survey Data: Survey questions, responses, and associated data are retained for as long as you maintain your account and the surveys are active. You can delete surveys and responses at any time through your account. Survey creators are responsible for their own data retention policies and compliance with applicable laws.
Billing Information: We retain billing records as required by law (typically 7 years for tax and accounting purposes).
Usage Data: We may retain aggregated usage data for analytics and business purposes, but this data is anonymized and does not identify individual users.

If you request deletion of your data, we will delete it within a reasonable timeframe, subject to legal obligations and technical constraints. Some data may remain in backup systems for a limited period before being permanently deleted.

Security of Your Information

We implement reasonable technical and organizational security measures to protect your data from unauthorized access, disclosure, alteration, or destruction. These measures include:

Encryption of data in transit (using TLS/SSL) and at rest
Secure authentication and access controls
Regular security audits and vulnerability assessments
Employee training on data protection and security practices
Restricted access to personal data on a need-to-know basis
Regular backups and disaster recovery procedures

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. If you become aware of any unauthorized access to your account, please notify us immediately.

Third-Party Links and Services

Our Website may contain links to third-party websites or services. We are not responsible for their privacy practices, and we encourage you to read their privacy policies. This Privacy Policy applies only to information collected by onlinesurvey.ai. When you interact with third-party services (such as payment processors, OAuth providers, or analytics services), their own privacy policies will govern how they handle your information.

International Data Transfer

Our servers and infrastructure are located in the United States. All data collected through onlinesurvey.ai — including survey responses, account information, and usage data — is stored and processed in the United States. If you are accessing our Website from outside the United States, your information will be transferred to, stored, and processed in the United States. By using our Services, you consent to this transfer. We take appropriate safeguards to ensure your data is protected in accordance with this Privacy Policy regardless of where you are located.

Children's Privacy

Our Service is not intended for use by children or minors. We do not knowingly solicit or collect personal information from individuals under the age of 13 (and in certain jurisdictions, such as the EEA or UK, under the age of 16). Children under 13 (or under 16, where applicable law dictates a higher age for consent) should not create an onlinesurvey.ai account or otherwise provide us with personal information.

If we become aware that we have inadvertently collected personal data from a child without proper parental consent, we will take steps to delete that information as soon as possible. For example, if a child were to sign up using false information about their age, once discovered, we would deactivate the account and remove their data from our records. If you are a parent or guardian and you believe that your child under the applicable age has provided us with personal information, please contact us immediately at [email protected] so that we can take appropriate action.

onlinesurvey.ai does not offer services directed to children. Users must be old enough to consent to the processing of their personal data in their country (for instance, 13 in the U.S., 16 in parts of the EU) or have obtained verifiable parental consent. By using onlinesurvey.ai, you represent that you meet the applicable age requirement. We reserve the right to ask for proof of age or parental consent if we suspect an account is being used by someone who is underage.

AI and Automated Processing

Our Services use artificial intelligence and machine learning to create surveys, analyze responses, and generate research insights. This involves automated processing of your survey data and responses. By using our Services, you consent to this automated processing. The AI processes data to provide survey creation, analysis, and insights features as described in our Terms of Service.

AI Results Require Verification: AI-generated content — including survey questions, insights, analysis, charts, and recommendations — is produced by automated models and may contain errors, inaccuracies, or unintended interpretations. Just as leading AI platforms such as ChatGPT and Claude advise users to verify AI-generated outputs, we strongly advise you to review and validate all AI-generated results before using them for business decisions, client reporting, or any other purpose. onlinesurvey.ai is not responsible for decisions made based on unverified AI output.

No AI Model Training: We do not use your survey data, responses, or any content you create on the platform to train, fine-tune, or improve AI models — whether our own or those of third-party providers. Your data is processed solely to deliver the Service to you.

Third-Party AI Providers: When you use AI features, your survey data and responses may be processed by third-party AI service providers. These providers are contractually obligated to protect your data and use it only for the purpose of delivering the AI services to us. They are not permitted to use your data for their own model training or any purpose beyond providing the requested service.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or for other operational reasons. If we make material changes to this Policy, we will notify you by appropriate means: for example, by posting the updated Privacy Policy on our website with a new "Last Updated" date, and possibly by sending you a notice via email or within your account dashboard. We will indicate at the top of the Policy when it was last updated and/or its effective date.

Any changes will become effective on the date indicated in the revised Policy (or when posted, if no other date is stated). We encourage you to review this Privacy Policy periodically for any updates. If you continue to use onlinesurvey.ai after a revised Privacy Policy has become effective, it means you accept the revised terms. If you do not agree with the changes, you should stop using the Service and, if appropriate, deactivate your account.

For significant changes, especially those that might affect your rights or the way we use personal data, we will provide a more prominent notice (such as a banner on our site or a direct notification). However, minor changes (such as clarifications or typographical corrections) may occur without special notice.

We maintain prior versions of our Privacy Policy for transparency. If you wish to see a historical version, you can contact us to request it, or check our website if we provide an archive. Your continued use of onlinesurvey.ai following the posting of any changes indicates acceptance of those changes.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please do not hesitate to contact us:

Email: [email protected]

Support: [email protected]

Last Updated: April 13, 2026